These general terms and conditions apply to reservations at Söderfors Herrgård, operated by Söderfors Resort & Spa AB, unless otherwise specified in the reservation or agreed upon in writing.
Söderfors Resort & Spa AB
Corporate ID: 559448-9311
Söderfors Herrgård 1
815 76 Söderfors
Sweden
Phone: +46 293 76 10 20
Email: info@soderforsherrgard.com
These terms and conditions apply primarily to individual reservations made directly with Söderfors Herrgård, such as through our website, our reservation system, by phone, or by email.
Special terms and conditions may apply to conferences, groups, weddings, events, corporate bookings, large parties, promotions, and certain packages. If special terms and conditions are specified at the time of booking, they take precedence over the general terms and conditions.
When booking through an external booking platform or another reseller, the external provider’s terms and conditions may apply regarding, for example, payment, changes, and cancellations.
A reservation is binding once it has been confirmed by Söderfors Herrgård and a reservation number or equivalent confirmation has been provided.
Confirmation can be provided through our reservation system, by email, by phone, or by any other agreed-upon method.
As a guest, you are responsible for checking your booking confirmation and ensuring that the dates, number of guests, room type, booked services, and other details are correct.
Please notify us of any errors as soon as possible.
Different rates, packages, and offers may have specific booking conditions. In such cases, these will be stated at the time of booking or in the booking confirmation.
You must be at least 18 years old to book a hotel room at Söderfors Herrgård.
The person making the reservation is responsible for the reservation and for any minors included in the reservation.
Söderfors Herrgård reserves the right to refuse check-in if the age requirement is not met.
The price and services listed in the booking confirmation apply to the reservation.
Payment is normally made at the time of booking, unless otherwise specified.
Depending on the type of reservation and the agreement, payment can be made by credit card, Swish, or invoice.
For reservations made through the front desk where payment is not made at the time of booking, Söderfors Herrgård reserves the right to charge for the reservation in accordance with the cancellation policy applicable to that reservation.
Unless otherwise expressly stated, prices communicated to individuals include applicable sales tax.
Unless otherwise specified for the selected reservation, a reservation without cancellation protection can be canceled or rescheduled free of charge up to seven days before arrival.
For cancellations or changes made later than seven days before arrival, 100 percent of the total booking amount will be charged.
In the event of a no-show, 100 percent of the total booking amount will be charged.
Special cancellation policies may apply to certain packages, promotional rates, events, groups, and other offers. In such cases, this will be indicated at the time of booking.
If cancellation protection has been purchased, the reservation can be canceled or rescheduled up to 24 hours before the scheduled check-in time.
The standard check-in time is 3:00 p.m. This means that cancellations covered by cancellation protection must be made no later than 3:00 p.m. on the day before arrival.
In the event of a late cancellation or no-show, the total amount of the reservation will be charged.
The fee for cancellation protection is non-refundable.
If other terms and conditions for cancellation protection are specified in connection with a specific reservation, those terms and conditions apply to that reservation.
Cancellations should normally be made through the same channel used for the reservation.
If you made your reservation directly with Söderfors Herrgård, please contact us for assistance.
Reservations made through, for example, an external booking platform or a travel agency must normally be canceled or changed through that provider.
The cancellation is considered complete once it has been recorded and confirmed.
For hotel accommodations and other lodging services that are to be provided on a specific date or during a specific time period, there is generally no statutory right of withdrawal.
Your ability to cancel or change your reservation is therefore governed by the cancellation policy that applies to that particular reservation.
Standard check-in begins at 3:00 p.m. on the day of arrival.
Check-out must take place no later than 11:00 a.m. on the day of departure.
Early check-in and late check-out may be offered subject to availability. Such requests cannot be guaranteed unless they have been expressly confirmed by Söderfors Herrgård.
Some packages and offers may have different times. In such cases, this will be indicated in the booking information.
If you choose to end your stay earlier than scheduled, you will generally not receive a refund for the remaining portion of your reservation.
If specific terms and conditions, cancellation protection, or any other written agreement entitle you to a refund, those terms and conditions apply.
If you wish to extend your stay, please contact the front desk.
Extensions can only be offered subject to availability and at the rate applicable for the current period.
For security reasons, guests staying at the hotel must be included in the reservation or be registered with Söderfors Herrgård.
People who are not registered as guests may not stay overnight in hotel rooms without the hotel's approval.
All guests must show consideration for other guests, staff, the buildings, and the business.
Behavior that causes serious disruptions, threats, violence, property damage, or other unacceptable interference with operations may result in the guest being asked to leave the premises.
In serious cases, continued stay may be denied without a refund, to the extent that this is consistent with applicable law.
The guest may be liable for damages to the room, furnishings, or other property caused by the guest’s willful acts or negligence, or by the willful acts or negligence of persons for whom the guest is responsible.
Any costs shall correspond to the actual damage or the cost of restoration.
If, for any reason, Söderfors Herrgård is unable to provide the booked room type, we will first attempt to offer an equivalent or better alternative at no additional cost.
If a reasonable alternative cannot be offered, the situation will be handled in accordance with what is reasonable and the provisions of applicable law.
If you encounter a problem or issue with your accommodations or any booked service, please contact the front desk or the staff member in charge as soon as possible.
This gives us the opportunity to investigate and, when possible, resolve the issue during your stay.
If a defect cannot be resolved, any entitlement to a price reduction or other compensation will be determined in accordance with applicable law and the circumstances of the individual case.
Söderfors Herrgård is not liable for delays or deficiencies resulting from extraordinary circumstances beyond our reasonable control that we could not reasonably have foreseen or avoided.
These may include, for example, major operational disruptions, government decisions, natural disasters, or other extraordinary events.
This provision does not limit the rights that the guest has under mandatory law.
Certain services, activities, or parts of a package may be provided by an external partner.
If specific rules or safety requirements apply to such a service, you will be informed of this at the time of booking or by the provider.
Söderfors Resort & Spa AB processes personal data in accordance with applicable data protection laws.
For more information about how we process personal data, what information we collect, and what rights you have, please see our privacy policy.
If you are dissatisfied with a service, we ask that you first contact Söderfors Herrgård as soon as possible so that we can investigate and try to resolve the issue.
If we cannot reach an agreement and you are a consumer, you may be able to submit your case to the Swedish National Board for Consumer Complaints (ARN) for review.
Information about ARN and current review guidelines is available at arn.se.
Any disputes shall otherwise be resolved in accordance with Swedish law by a competent Swedish court, unless otherwise provided by mandatory consumer protection laws.
Söderfors Herrgård may update these general terms and conditions.
For a completed reservation, the terms and conditions in effect at the time of booking apply, along with any special terms and conditions specified in the reservation confirmation.
The latest version of the general terms and conditions is available at soderforsherrgard.se.
If you have any questions about your reservation or these terms and conditions, please feel free to contact us.
Söderfors Resort & Spa AB
Söderfors Herrgård 1
815 76 Söderfors
Phone: +46 293 76 10 20
Email: info@soderforsherrgard.com