Hotel Manager

About Söderfors Manor

Söderfors Herrgård is a historic hotel with 45 rooms that continues to expand; it was completely renovated in 2024. Here, historic architecture meets modern comfort in a facility that offers a hotel, restaurant, bar, conference facilities, weddings, and other events.

Our guests range from business and conference attendees to leisure travelers, wedding parties, and international visitors. Our business is growing and evolving continuously, which places high demands on structure, quality, and hands-on operational leadership.

About the role

We are looking for an experienced, business-oriented, and highly hands-on Hotel Manager who will take overall responsibility for day-to-day operations.

This is a role for someone who enjoys being right in the thick of things. You’ll work closely with our department managers and colleagues, monitor day-to-day operations, identify problems, and ensure that they are actually resolved.

You are responsible for ensuring that the hotel's various departments work together effectively and that staffing, scheduling, costs, procedures, and service levels are monitored on an ongoing basis.

The hotel manager reports directly to the CEO/owner and is responsible for the operational management of the hotel’s core functions—including the front desk, housekeeping, and F&B—in close collaboration with the respective department heads.

The role requires strong leadership, a solid understanding of finance, a high level of involvement in the business, and the ability to quickly move from analysis to action.

Main Responsibilities

Daily Operations & Guest Experience

· Have overall responsibility for the day-to-day operations of the hotel, including the front desk, housekeeping, and F&B.

· Be visible and present in the organization and regularly follow up with all operational departments.

· Ensure that procedures, checklists, quality standards, and work methods are followed.

· Identify operational problems and ensure that they are resolved quickly and in a sustainable manner.

· Ensure a high and consistent level of service throughout the organization.

· Follow up on guest feedback, reviews, complaints, and escalated issues.

· Ensure effective coordination among the hotel's various departments.

· Be able to step in non-operationally as needed to support operations.

Staff, HR & Leadership

· Lead and supervise department heads and ensure clear lines of responsibility within each area of operation.

· Have overall responsibility for staffing and workforce planning.

· Monitor and approve scheduling based on occupancy, booking status, and operational needs.

· Ensure that personnel costs and staffing levels are in line with the budget and forecast.

· Actively participate in the recruitment, onboarding, and development of employees.

· Manage personnel issues, performance, absenteeism, and other HR-related matters in collaboration with the CEO and department heads.

· Set clear goals and conduct regular follow-ups with managers and employees.

· Build a work culture characterized by accountability, collaboration, professionalism, and high-quality service.

· Ensure that managers and employees follow established procedures and that any shortcomings are addressed.

Finance & Cost Control

· Be responsible for the operational monitoring of the budget and results.

· Track revenue, occupancy, personnel costs, purchases, and other key expenses.

· Actively identify cost variances and implement corrective actions when necessary.

· Focus on productivity and efficient staffing without compromising the guest experience.

· Monitor purchases, waste, and cost levels, particularly in F&B and other major cost areas.

· Work in a structured manner with relevant KPIs and ensure that department heads understand and work toward them.

· Contribute to budget preparation, forecasting, and financial planning.

Quality, Procedures & Compliance

· Ensure that the hotel's operational procedures and documentation are up to date and followed.

· Drive continuous improvements in work methods and processes.

· Ensure compliance with relevant regulations regarding occupational health and safety, food safety, fire safety, serving alcohol, security, and other areas of operation.

· Ensure that identified deficiencies are documented, corrected, and followed up on.

Business Development

· Work with the CEO to contribute to the development of the business and its long-term profitability.

· Identify opportunities to improve the guest experience, efficiency, and revenue.

· Provide operational input in the development of new concepts, services, and work methods.

The strategic aspect of the role is important, but the primary responsibility is to ensure that day-to-day operations run smoothly and at a high level.

We're looking for someone who has

· At least 5 years of experience in the hotel, restaurant, or hospitality industry.

· At least 3 years of experience in a leadership role in hotel operations.

· Documented experience in personnel management and supervisory duties.

· A good understanding of scheduling, staffing, and personnel costs.

· Strong financial acumen and experience in monitoring budgets, performance, and costs.

· A solid understanding of both hotel and F&B operations.

· Extensive experience with systems and the ability to quickly familiarize yourself with modern hotel and business systems.

· A good understanding of operational procedures, documentation, and quality assurance in the hotel industry.

· Ability to prioritize, make decisions, and solve problems even when the pace is fast.

· A structured approach to work and a natural willingness to follow up until tasks are actually completed.

· Excellent communication skills.

· Fluent in Swedish and English.

As a person

We believe you are a leader who isn't afraid to be hands-on.

You see what needs to be done, take the initiative, and follow up on the results. You’re just as comfortable analyzing labor costs and schedules as you are walking through the hotel, talking to employees, checking that procedures are working, and helping to resolve an urgent operational problem.

You lead through clarity, presence, and follow-up.

Working Hours

This is a full-time position that requires regular in-person attendance at Söderfors Herrgård.

Hotel operations continue in the evenings, on weekends, and on holidays. This role therefore requires that working hours be adjusted to meet the needs of the business, and that you be available at times during these periods.

Application form

Please send your application to jobs@soderforsherrgard.com.

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